Aftersales Engineer

• Listing summary: Candidates with a BSc in Automotive or Mechanical Engineering and at least four years of relevant experience are invited to apply for the Aftersales Engineer role. The position requires a solid understanding of vehicle maintenance, repair, and servicing, particularly within spare parts or service operations. Applicants should possess strong technical, problem‑solving, and customer relationship skills, as well as the ability to coordinate service activities and manage operational performance.

E-Ethio Credit System PLC invites qualified and experienced candidates to apply for the position of Aftersales Engineer at its Aftersales Service Center located in Saris.
Key Responsibilities

• Oversee and coordinate aftersales service operations to ensure efficient and timely service delivery.

• Monitor vehicle maintenance, repair, and servicing activities to ensure compliance with technical standards.

• Ensure customer satisfaction by addressing service-related inquiries, complaints, and technical concerns.

• Coordinate spare parts availability and utilization to support service operations.

• Provide technical guidance and support to service technicians and other relevant personnel.

• Monitor service quality, operational performance, and customer feedback.

• Support the development and implementation of aftersales service strategies to improve operational efficiency and customer retention.

Job Requirements

Minimum Requirements

Educational Qualification

• BSc Degree in Automotive Engineering or Mechanical Engineering.

1. Work Experience

• Minimum of 4 years of relevant work experience.

• At least 2 years of experience in spare parts or service operations, marketing, or sales management.

• Experience with Suzuki vehicles and spare parts/service management systems is an added advantage.

1. Required Competencies

• Strong technical and problem-solving skills.

• Good communication and customer relationship management skills.

• Ability to coordinate service operations and work effectively with a team.

• Strong organizational and reporting skills.
  
  Salary and Benefits

• Salary: Negotiable, based on qualifications and experience.

How To Apply

Interested and qualified applicants are invited to submit their CV and relevant credentials through this link
https://docs.google.com/forms/d/e/1FAIpQLSetFuRNzZlOOAHi21YTcAY7Qfqng5ch7O64ELKiGyNwWmB-kQ/viewform?usp=sharing&ouid=115806127621295672851

Minimum Requirements Educational Qualification

• BSc Degree in Automotive Engineering or Mechanical Engineering.
• Work Experience
• Minimum of 4 years of relevant work experience.
• At least 2 years of experience in spare parts or service operations, marketing, or sales management.
• Experience with Suzuki vehicles and spare parts/service management systems is an added advantage.
• Required Competencies
• Strong technical and problem-solving skills.
• Good communication and customer relationship management skills.
• Ability to coordinate service operations and work effectively with a team.
• Strong organizational and reporting skills.

Salary and Benefits

• Salary: Negotiable, based on qualifications and experience.