Call center Agent/ Telemarketer

• Experience level: Intermediate
• Vacancies: 1
• Compensation: Monthly

Call Center agent /Telemarketer

About the Role

At Geez SMS, we are pioneers in providing top-notch SMS gateway services, empowering businesses to connect seamlessly with their customers. We are seeking a dynamic and customer-focused individual to join our team in a Call Center/Telemarketer role. This position is crucial in ensuring client satisfaction, resolving issues, and fostering long-term relationships to drive business growth.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, providing timely and effective resolutions.

• Troubleshoot technical issues related to our SMS gateway service and escalate complex issues as needed.

• Guide clients through onboarding, setup, and usage of our platform.

• Proactively monitor client accounts to identify potential issues and address them promptly.

• Build and nurture strong relationships with clients, understanding their needs and preferences.

• Conduct regular check-ins with clients to gather feedback, address concerns, and offer solutions.

• Collaborate with internal teams to ensure client needs are met and exceeded.

• Identify opportunities for upselling or cross-selling additional services to clients.

• Organize and conduct client training sessions or webinars to enhance their understanding of our services.

• Keep clients informed about product updates, new features, and industry trends.

• Develop personalized strategies to enhance client engagement and retention.

• Act as a brand ambassador, promoting Geez SMS's value proposition and maintaining a positive image.

Requirements

• Excellent communication skills, with the ability to empathize and build rapport with clients.

• Prior experience in telemarketing, sales, or call center is favorable.

• Strong problem-solving abilities and attention to detail.

• Bachelor's degree in Computer Science, Engineering, Business, Communications, or a related field (preferred).

• 2-3 years of proven experience in client relations, customer support, or a similar role.

• Tech-savvy with a good understanding of SMS gateway services and related technologies.

• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.

  Apply Here https://rmaster.net/jobs/call-center-agent-telemarketerbktqg