Manager, Program Quality Assurance

• Listing summary: Candidates must hold a Master’s degree in Business Administration, Economics, Finance, Development Studies or a related field and have at least six to eight years of progressive experience in program delivery, MSME support or development finance. The ideal applicant has a proven track record of managing donor‑funded initiatives, leading cross‑functional teams and operationalizing complex strategies.

About Kifiya

Kifiya is an AI-powered financial and market infrastructure company advancing inclusive economic growth across Africa. We design and deploy risk decisioning systems, intelligent financial infrastructure, and market linkage platforms that unlock credit, insurance, payments, and capital access for MSMEs and smallholder farmers. We build the AI, data, and financial infrastructure that helps financial institutions serve hard-to-finance segments at scale.

Business Unit Description

The MSP corrects market failures by leveraging four core infrastructures: intelligent data and decisioning, intelligent financial services, digital agriculture, and smart mobility to enable MSMEs, smallholder farmers, and low-to-middle-income individuals to access finance and markets. MSP’s integrated solutions drive job creation, social inclusion, and economic empowerment.

Position Summary

The Manager, Program Quality Assurance role manages day-to-day oversight of program goals, delivery targets, partner performance, and funder commitments, ensuring that expectations are met with funders, implementing partners, and ecosystem stakeholders.

The role also delivers core bank technical assistance and change management support, helping partner financial institutions adopt and mainstream AI-enabled, data-driven lending solutions through structured transformation, capacity building, and operational redesign.

The role ensures that strategy translates into high-quality execution across the portfolio, that delivery risks are identified and escalated early, and that evidence, data, and learning inform decision-making, while MERL implementation remains with the dedicated MERL team.

Key Responsibilities

Portfolio Delivery Management

• Manage delivery of program goals, targets, and commitments across the portfolio, ensuring alignment with funder agreements and institutional priorities.

• Support periodic work planning and delivery sequencing across program workstreams, translating strategic plans into executable workplans.

• Manage day-to-day stakeholder engagement and partnership tracking, escalating delivery risks, partner underperformance, and cross-functional bottlenecks to the Director.

Program Governance and Performance Management

• Manage program governance routines, including external committees, technical working groups, and internal review forums.

• Operationalize accountability frameworks across partners and internal teams.

• Track progress against contractual deliverables, KPIs, and milestones, initiating and following through on corrective actions.

• Manage delivery risk registers and compliance adherence.

Quality Assurance and Delivery Excellence

• Implement and enforce program-wide quality assurance systems, standards, and operating procedures across the portfolio.

• Ensure consistent delivery quality across the participant journey, partner delivery, and service standards.

• Conduct structured delivery reviews, quality audits, and performance assessments across partners and workstreams.

• Ensure corrective actions are implemented, tracked to resolution, and documented.

Bank Technical Assistance and Transformation

• Conduct readiness assessments across partner financial institutions, evaluating governance, credit processes, infrastructure, risk management, culture, and workforce capabilities.

• Support phased implementation of transformation roadmaps, including integration of AI-enabled underwriting, alternative credit scoring, workflow automation, and digital channels.

• Support redesign of lending workflows, SOPs, risk frameworks, credit governance, and incentive structures to support digital credit models.

• Oversee development and delivery of Training-of-Trainers programs, executive briefings, and on-the-job coaching, ensuring institutional capability remains sustainable beyond active engagement.

Change Management

• Support implementation of structured change management frameworks across partner institutions.

• Support Change Management Offices within partner banks, including backlog tracking and quarterly retrospectives.

• Embed continuous improvement routines and agile performance reviews, and develop data-driven change narratives tailored to C-suite leaders and frontline staff.

Team Management

• Manage, coach, and develop the Associate, Program Delivery, setting clear objectives and providing regular performance feedback.

• Oversee administration and documentation procedures across the program delivery team.

Data, Evidence and Adaptive Management

• Produce and quality-assure performance dashboards and reporting for leadership and governance forums.

• Work with the MERL team to ensure evidence and learning inform delivery decisions.

• Use digital tools and AI-enabled analytics for performance monitoring and forecasting.

Key Outputs

• Internal delivery targets and workplans

• Weekly and monthly internal performance dashboards

• Quality assurance and program delivery procedures and their implementation across the portfolio

• Delivery review, quality audit, and performance assessment reports

• Issue logs and corrective action tracking

• Bank transformation roadmaps developed and operationalized across engaged financial institutions

Job Requirements

Qualifications and Experience

• Master’s degree in Business Administration, Economics, Finance, Development Studies, or a related field.

• At least six to eight years of progressive experience in program delivery, financial inclusion, MSME support, or development finance.

• Experience working with financial institutions and implementing partners on delivery of donor-funded or credit-related programs.

• Strong experience in target setting, delivery management, and team leadership, including managing direct reports.

• Proven ability to operationalize strategy in complex, multi-stakeholder environments.

• Experience in digital transformation, change management, or institutional capacity building with regulated financial institutions preferred.

Core Competencies

• Results driven execution

• Strong stakeholder management

• Data informed decision making

• People management and team development

• Change management and coaching

• Problem solving and structured escalation

• Commitment to inclusive finance and impact

How To Apply

Qualifed Candidates Apply Through this email:- hr@kifiya.com

Qualifications and Experience

• Master’s degree in Business Administration, Economics, Finance, Development Studies, or a related field.
• At least six to eight years of progressive experience in program delivery, financial inclusion, MSME support, or development finance.
• Experience working with financial institutions and implementing partners on delivery of donor-funded or credit-related programs.
• Strong experience in target setting, delivery management, and team leadership, including managing direct reports.
• Proven ability to operationalize strategy in complex, multi-stakeholder environments.
• Experience in digital transformation, change management, or institutional capacity building with regulated financial institutions preferred.

Core Competencies

• Results driven execution
• Strong stakeholder management
• Data informed decision making
• People management and team development
• Change management and coaching
• Problem solving and structured escalation
• Commitment to inclusive finance and impact