Pharmaceutical Sales & Institutional Tender Officer

• Listing summary: This role focuses on expanding Cheerful Trading PLC’s pharmaceutical sales by building strong relationships with wholesalers, pharmacies, hospitals, health centers, clinics, NGOs, and other healthcare institutions. Candidates must hold a Bachelor of Pharmacy or related qualification and have experience in pharmaceutical sales, business development, tender participation, and account management.

JOB DESCRIPTION

Pharmaceutical Sales & Institutional Tender Officer

Department: Pharmaceutical Sales & Distribution
Duty Station: Addis Ababa, Ethiopia
Employment Type: Full-time
Reports To: Pharmaceutical Business Manager / General Manager
Required Experience: 3–5 years in pharmaceutical sales, preferably including institutional sales and local tender participation.

1. Job Purpose

To develop and expand Cheerful Trading PLC's pharmaceutical sales business by establishing strong commercial relationships with pharmaceutical wholesalers, retail pharmacies, private and public hospitals, health centers, clinics, NGOs, and other healthcare institutions.

The officer will be responsible for achieving sales targets, developing new customers, strengthening existing business relationships, and identifying and participating in local pharmaceutical supply tenders issued by hospitals, health centers, NGOs, and other eligible healthcare organizations.

1. Key Duties and Responsibilities

A. Pharmaceutical Sales and Business Development

1. Develop and implement monthly, quarterly, and annual pharmaceutical sales plans.

2. Promote and sell the company's pharmaceutical products to licensed wholesalers, pharmacies, hospitals, health centers, clinics, and other healthcare customers.

3. Identify new customers and expand the company's pharmaceutical distribution network.

4. Conduct regular field visits to pharmacies, hospitals, clinics, and other healthcare institutions.

5. Build and maintain long-term relationships with purchasing managers, pharmacists, healthcare institutions, and other authorized decision-makers.

6. Prepare quotations, sales proposals, and commercial offers.

7. Negotiate prices and sales terms within management-approved limits.

8. Achieve assigned monthly and quarterly sales targets.

9. Monitor competitor products, market prices, availability, and customer demand.

10. Identify high-demand pharmaceutical products and recommend products for future importation.

11. Coordinate customer orders, product delivery, and payment follow-up.

12. Maintain updated customer databases and sales records.

B. Local Hospital, Health Center and NGO Tender Participation

1. Identify pharmaceutical supply tenders announced by:

• Public and private hospitals.

• Health centers and clinics.

• Local and international NGOs.

• Charitable and humanitarian healthcare organizations.

• Other eligible healthcare institutions.

• Regularly monitor local tender announcements, requests for quotations (RFQs), requests for proposals (RFPs), and institutional procurement opportunities.

• Obtain and review tender documents, technical specifications, eligibility criteria, submission requirements, and deadlines.

• Identify suitable tender opportunities based on the company's registered products, stock availability, pricing, and supply capacity.

• Prepare commercial tender documents, quotations, price schedules, and required supporting documents.

• Coordinate with the Regulatory Affairs Officer to obtain necessary product registration certificates, GMP documentation, manufacturer authorizations, and other technical documents.

• Submit tender applications and quotations within the specified deadlines and according to the institution's procurement procedures.

• Follow up tender evaluations, clarification requests, and official award notifications.

• Support negotiations and contract preparation within company-approved authority.

• Coordinate successful tender awards with the warehouse, procurement, regulatory, logistics, and finance departments.

• Monitor contract delivery schedules, outstanding orders, and customer payment obligations.

• Maintain an updated tender tracking database containing:

• Institution name.

• Tender reference number.

• Product requirements.

• Submission deadline.

• Quoted amount.

• Tender status.

• Award results.

• Delivery and payment status.

1. Prepare monthly reports on institutional tender opportunities, submitted quotations, awarded contracts, and pending business opportunities.

C. Hospital, Pharmacy and Healthcare Institution Relationship Management

1. Establish and maintain professional working relationships with hospital pharmacies, procurement departments, health centers, clinics, and pharmaceutical wholesalers.

2. Conduct routine institutional customer visits and identify procurement needs.

3. Maintain an organized database of existing and prospective institutional customers.

4. Follow up purchase requests, quotations, orders, and delivery confirmations.

5. Address commercial customer complaints and escalate pharmaceutical quality or safety complaints to the appropriate responsible personnel.

6. Identify opportunities for recurring institutional supply agreements.

7. Support customer retention and long-term account development.

D. NGO and Humanitarian Healthcare Supply Opportunities

1. Identify pharmaceutical supply opportunities with local and international NGOs operating in Ethiopia.

2. Monitor NGO requests for quotations, tenders, and supplier registration opportunities.

3. Coordinate completion of supplier registration and vendor prequalification documents.

4. Prepare competitive commercial quotations and relevant technical documentation.

5. Maintain professional communication with NGO procurement and supply-chain departments.

6. Support implementation of awarded NGO pharmaceutical supply contracts.

7. Ensure compliance with applicable donor, procurement, documentation, and ethical requirements.

E. Market Research and Sales Planning

1. Conduct pharmaceutical market assessments to identify high-demand medicines.

2. Monitor competitors' prices, available products, and market coverage.

3. Recommend sales strategies for improving market penetration.

4. Prepare sales forecasts and communicate anticipated product demand to procurement.

5. Monitor stock availability, movement, and expiry risks in coordination with the warehouse.

6. Identify opportunities to expand distribution to regional Ethiopian markets.

7. Provide management with regular market intelligence and business development recommendations.

F. Sales Administration, Reporting and Collections

1. Prepare daily and weekly sales activity reports.

2. Maintain accurate customer records and quotation histories.

3. Monitor customer balances and follow up payments with the finance department.

4. Prepare monthly sales performance reports against targets.

5. Maintain institutional tender and quotation tracking reports.

6. Report sales challenges, customer complaints, competitor activities, and emerging opportunities.

7. Coordinate with warehouse and delivery personnel to support timely order fulfillment.

G. Pharmaceutical Sales Compliance

1. Ensure sales activities comply with applicable Ethiopian pharmaceutical laws and EFDA requirements.

2. Sell and promote only products authorized for the intended market and distribution channel.

3. Use accurate and approved pharmaceutical product information.

4. Maintain professional and ethical relationships with healthcare professionals and procurement institutions.

5. Avoid misleading promotional claims, unauthorized incentives, bribery, and conflicts of interest.

6. Refer product quality complaints and suspected adverse drug reactions promptly to designated technical personnel.

Job Requirements

Required Qualifications

Education

• Bachelor of Pharmacy (BPharm) preferred.

• Other relevant health-science qualifications may be considered where appropriate for the duties and applicable requirements.

Work Experience

• Minimum 3 years of relevant pharmaceutical sales experience; 3–5 years preferred.

• Experience working with pharmaceutical importers, distributors, or wholesalers.

• Practical experience supplying hospitals, pharmacies, clinics, health centers, or NGOs.

• Demonstrated experience preparing quotations and participating in local institutional tenders.

• Experience managing customer relationships and achieving pharmaceutical sales targets.

Preferred Experience

• Previous participation in hospital or NGO pharmaceutical procurement tenders.

• Familiarity with NGO vendor registration and supplier prequalification procedures.

• Established professional networks among licensed pharmacies, hospitals, clinics, and healthcare institutions.

• Experience with pharmaceutical stock management, customer collections, and distribution operations.

1. Required Skills and Competencies

• Pharmaceutical sales and business development.

• Customer relationship management.

• Hospital and institutional account development.

• Local hospital, health center, and NGO tender preparation.

• Commercial quotation and pricing preparation.

• Negotiation and customer service.

• Pharmaceutical product and market knowledge.

• Sales forecasting and market analysis.

• Microsoft Excel, Word, and reporting tools.

• Strong written and verbal communication.

• Professional integrity, accountability, and teamwork.

1. Expected Results

The successful candidate is expected to:

• Increase pharmaceutical sales revenue and customer coverage.

• Expand the company's distribution network.

• Develop strong relationships with hospitals, pharmacies, health centers, clinics, and NGOs.

• Increase participation in local pharmaceutical supply tenders.

• Secure new institutional customers and repeat orders.

• Improve customer collection and sales reporting.

• Support sustainable and profitable growth of Cheerful Trading PLC's pharmaceutical division.

How To Apply

Interested and qualified applicants can apply through the following email address munajaabdela18@gmail.com

, and deadlines.

• Identify suitable tender opportunities based on the company's registered products, stock availability, pricing, and supply capacity.
• Prepare commercial tender documents, quotations, price schedules, and required supporting documents.
• Coordinate with the Regulatory Affairs Officer to obtain necessary product registration certificates, GMP documentation, manufacturer authorizations, and other technical documents.
• Submit tender applications and quotations within the specified deadlines and according to the institution's procurement procedures.
• Follow up tender evaluations, clarification requests, and official award notifications.
• Support negotiations and contract preparation within company-approved authority.
• Coordinate successful tender awards with the warehouse, procurement, regulatory, logistics, and finance departments.
• Monitor contract delivery schedules, outstanding orders, and customer payment obligations.
• Maintain an updated tender tracking database containing:
• Institution name.
• Tender reference number.
• Product requirements.
• Submission deadline.
• Quoted amount.
• Tender status.
• Award results.
• Delivery and payment status.
• Prepare monthly reports on institutional tender opportunities, submitted quotations, awarded contracts, and pending business opportunities.

C. Hospital, Pharmacy and Healthcare Institution Relationship Management

• Establish and maintain professional working relationships with hospital pharmacies, procurement departments, health centers, clinics, and pharmaceutical wholesalers.
• Conduct routine institutional customer visits and identify procurement needs.
• Maintain an organized database of existing and prospective institutional customers.
• Follow up purchase requests, quotations, orders, and delivery confirmations.
• Address commercial customer complaints and escalate pharmaceutical quality or safety complaints to the appropriate responsible personnel.
• Identify opportunities for recurring institutional supply agreements.
• Support customer retention and long-term account development.

D. NGO and Humanitarian Healthcare Supply Opportunities

• Identify pharmaceutical supply opportunities with local and international NGOs operating in Ethiopia.
• Monitor NGO requests for quotations, tenders, and supplier registration opportunities.
• Coordinate completion of supplier registration and vendor prequalification documents.
• Prepare competitive commercial quotations and relevant technical documentation.
• Maintain professional communication with NGO procurement and supply-chain departments.
• Support implementation of awarded NGO pharmaceutical supply contracts.
• Ensure compliance with applicable donor, procurement, documentation, and ethical requirements.

E. Market Research and Sales Planning

• Conduct pharmaceutical market assessments to identify high-demand medicines.
• Monitor competitors' prices, available products, and market coverage.
• Recommend sales strategies for improving market penetration.
• Prepare sales forecasts and communicate anticipated product demand to procurement.
• Monitor stock availability, movement, and expiry risks in coordination with the warehouse.
• Identify opportunities to expand distribution to regional Ethiopian markets.
• Provide management with regular market intelligence and business development recommendations.

F. Sales Administration, Reporting and Collections

• Prepare daily and weekly sales activity reports.
• Maintain accurate customer records and quotation histories.
• Monitor customer balances and follow up payments with the finance department.
• Prepare monthly sales performance reports against targets.
• Maintain institutional tender and quotation tracking reports.
• Report sales challenges, customer complaints, competitor activities, and emerging opportunities.
• Coordinate with warehouse and delivery personnel to support timely order fulfillment.

G. Pharmaceutical Sales Compliance

• Ensure sales activities comply with applicable Ethiopian pharmaceutical laws and EFDA requirements.
• Sell and promote only products authorized for the intended market and distribution channel.
• Use accurate and approved pharmaceutical product information.
• Maintain professional and ethical relationships with healthcare professionals and procurement institutions.
• Avoid misleading promotional claims, unauthorized incentives, bribery, and conflicts of interest.
• Refer product quality complaints and suspected adverse drug reactions promptly to designated technical personnel.

Job Requirements

Required Qualifications

Education

• Bachelor of Pharmacy (BPharm) preferred.
• Other relevant health-science qualifications may be considered where appropriate for the duties and applicable requirements.

Work Experience

• Minimum 3 years of relevant pharmaceutical sales experience; 3–5 years preferred.
• Experience working with pharmaceutical importers, distributors, or wholesalers.
• Practical experience supplying hospitals, pharmacies, clinics, health centers, or NGOs.
• Demonstrated experience preparing quotations and participating in local institutional tenders.
• Experience managing customer relationships and achieving pharmaceutical sales targets.

Preferred Experience

• Previous participation in hospital or NGO pharmaceutical procurement tenders.
• Familiarity with NGO vendor registration and supplier prequalification procedures.
• Established professional networks among licensed pharmacies, hospitals, clinics, and healthcare institutions.
• Experience with pharmaceutical stock management, customer collections, and distribution operations.
• Required Skills and Competencies
• Pharmaceutical sales and business development.
• Customer relationship management.
• Hospital and institutional account development.
• Local hospital, health center, and NGO tender preparation.
• Commercial quotation and pricing preparation.
• Negotiation and customer service.
• Pharmaceutical product and market knowledge.
• Sales forecasting and market analysis.
• Microsoft Excel, Word, and reporting tools.
• Strong written and verbal communication.
• Professional integrity, accountability, and teamwork.
• Expected Results The successful candidate is expected to:
• Increase pharmaceutical sales revenue and customer coverage.
• Expand the company's distribution network.
• Develop strong relationships with hospitals, pharmacies, health centers, clinics, and NGOs.
• Increase participation in local pharmaceutical supply tenders.
• Secure new institutional customers and repeat orders.
• Improve customer collection and sales reporting.
• Support sustainable and profitable growth of Cheerful Trading PLC's pharmaceutical division.