Rope Technology PLC Contact Center Representative Vacancy 2026

Rope Technology PLC is hiring a Contact Center Representative in Addis Ababa, Ethiopia. This entry-level opportunity is suitable for fresh graduates with a Diploma or Bachelor’s degree in any field and involves customer support, customer satisfaction, and contact center operations.

Job Summary

• Position: Contact Center Representative
• Company: Rope Technology PLC
• Location: Addis Ababa, Ethiopia
• Location Type: Office
• Career Level: Entry Level / Fresh Graduate
• Employment Type: Contract
• Number of Positions: 1
• Work Arrangement: Hybrid
• Application Deadline: October 26, 2026

Key Responsibilities

• Handle customer inquiries and provide professional customer support.
• Respond to customer concerns and help resolve issues effectively.
• Maintain a positive customer experience and support customer satisfaction.
• Communicate with customers professionally and empathetically.
• Address complex customer issues and provide appropriate support or escalation.
• Work effectively in a contact center environment and collaborate with team members.

Qualifications and Requirements

• Diploma or Bachelor’s degree in any field.
• Fresh graduates are eligible to apply.
• Strong customer service and customer support skills.
• Good understanding of customer satisfaction and customer experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Ability to work effectively as part of a team.
• Fluent English with clear and professional verbal and written communication.
• Additional language skills are an advantage.

Work Environment

• The role requires flexibility to work shifts, including evenings and weekends when needed.
• Candidates from Goro, Koye Feche, Tuludimtu, Summit, Bole, and areas near the IT Park/Goro Road to Tulu Dimtu are preferred.
• Remote work requires a reliable internet connection and a PC.
• The position is contract-based, with the possibility of full-time employment based on performance.

Application Deadline

October 26, 2026

How to Apply

Interested and qualified candidates should send their CV to:

Email: apply@ropetechet.com

Telegram: @ropetech1

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