Sun King Associate After Sales Manager Vacancy 2026 – Ethiopia

Sun King is hiring an Associate After Sales Manager in Addis Ababa, Ethiopia. The role focuses on after-sales operations, customer service, warranty management, spare parts coordination, technical support, team development, and service process improvement.

Job Summary

• Company: Sun King
• Position: Associate After Sales Manager
• Location: Addis Ababa, Ethiopia
• Employment Type: Full-Time
• Work Arrangement: On-site
• Industry: Renewable Energy / Consumer Products / Energy Access

Key Responsibilities

After-Sales Service Management

• Manage customer complaints, warranty claims, and service requests.
• Monitor service turnaround times and improve service delivery.
• Coordinate repairs, maintenance, troubleshooting, and product replacements.
• Work with technical teams, service partners, and third-party providers to maintain service quality.

Team Management & Development

• Manage, coach, and mentor After-Sales Executives, technicians, and service staff.
• Organize training on customer service, technical troubleshooting, and service delivery.
• Promote continuous learning and professional development.

Warranty & Spare Parts

• Oversee warranty administration, including approvals, rejections, and documentation.
• Manage spare-parts inventory, availability, and costs.
• Coordinate the procurement and distribution of spare parts.

Customer Relationship Management

• Build relationships with key customers and resolve escalated issues.
• Conduct customer feedback surveys and implement service improvements.
• Monitor service-level standards and customer satisfaction.

Systems & Process Improvement

• Work with technology teams to ensure systems and applications meet customer service and operational requirements.
• Review workflows and develop improved processes to increase efficiency and service quality.
• Translate global After-Sales strategy into long-term operational plans for Ethiopia.

Operational Planning & Reporting

• Monitor KPIs, including service turnaround times and Net Promoter Scores (NPS).
• Identify opportunities to improve resource utilization and operational performance.
• Prepare periodic reports on after-sales performance, service quality, and efficiency.
• Identify operational bottlenecks and implement process improvements.
• Ensure compliance with company policies, service standards, and applicable industry regulations.

Qualifications and Experience

• Degree in Engineering or another relevant discipline from a recognized regional or international university.
• Advanced degree is an advantage.
• 8+ years of experience in after-sales service or service operations within the consumer electronics, renewable energy, or mobile industry.
• Experience managing an after-sales service department with responsibility for service delivery, operational targets, and customer satisfaction.
• Excellent written and verbal communication skills.
• Strong customer-service, critical-thinking, and structured problem-solving skills.
• Strong organizational, time-management, and attention-to-detail skills.
• Ability to manage changing priorities and demanding situations.
• Initiative, adaptability, and resourcefulness in improving processes and implementing new ideas.
• Fluency in English and Amharic.
• Ability to support Sun King's mission of expanding access to energy and creating employment opportunities in rural communities.

What Sun King Offers

• Professional growth opportunities in a rapidly expanding sector.
• Collaborative and global work environment.
• Opportunities to work with colleagues from diverse geographical and professional backgrounds.
• Learning and leadership development opportunities through the Sun King Center for Leadership.
• A diverse and inclusive workplace.

How to Apply

Interested and qualified candidates can apply online through the Sun King application portal:

https://sunking.pinpointhq.com/postings/f3bf4939-642b-49b4-abdb-986ede51261a/applications/new

Location: Addis Ababa, Ethiopia

Application Deadline: Not specified in the vacancy information provided.

Join ETcareers on Telegram

📢 Get the latest Jobs in Ethiopia, Engineering Jobs, Renewable Energy Jobs, Management Jobs and more.

Telegram: https://t.me/Etcareersjobs

More Jobs: https://etcareers.com/jobs