Service Delivery / NOC Coordinator

Job Title: Service Delivery / NOC Coordinator Purpose: To coordinate customer requests, monitor service delivery performance, and ensure compliance with service level agreements (SLAs).

Key Responsibilities

Coordinate incidents and customer service requests Track SLAs and manage escalations Manage ticketing systems and workflow processes Coordinate field engineers and technical teams Provide customer communication and status updates Prepare operational and service performance reports Core

Competencies

Strong organizational and coordination skills Knowledge of ITIL and service management practices Experience with ticketing systems such as ServiceNow or Jira Excellent communication and customer handling skills Ability to manage multiple priorities effectively

Qualifications &

Experience

Bachelor’s degree in IT, Business, or related field

Experience in service delivery or technical coordination

ITIL Foundation certification is an advantage